At Flowers Downe, our top priority is the happiness of our valued customers—whether you’re ordering for your home, office, or a special event in the local Downe area. We proudly stand behind our Fresh Flowers Guarantee, delivering only the finest, hand-picked blooms to every doorstep in and around Downe. Your trust matters to us, and we are committed to providing you with flowers that brighten any occasion.
We take special care to ensure every bouquet or arrangement arrives in peak condition. Our Fresh Flowers Guarantee means your order will be delivered with blossoms at their best. Flowers Downe guarantees freshness for a minimum of 5 days from delivery if cared for as instructed. If you believe your flowers have not arrived fresh or have wilted unnaturally before the end of this period, please contact us so we can make it right.
Should your flowers arrive in less than perfect condition—such as damage during transit or clear signs of wilting upon arrival—please notify us within 24 hours of receipt. We kindly ask you to provide a photograph illustrating the issue. This helps us resolve the matter quickly and improve future deliveries. We understand how important your special occasion is and will do everything we can to remedy the situation promptly.
Your satisfaction is at the heart of our local Downe florist service. If your case qualifies under our Fresh Flowers Guarantee or damaged-on-arrival policy, we offer two straightforward resolutions:
Please note: Refunds and replacements are subject to review and approval, based on the details and photographs you provide. Claims made outside the freshness window or without adequate supporting information may not be eligible.
We value all feedback from our Downe customers—whether it’s about our products, delivery, or overall service. If you have a concern or complaint, our friendly team is here to listen and help. Please reach out and include the following:
Your complaint will be investigated and acknowledged as soon as possible, with most matters resolved within 2 business days. Our goal is always to reach a fair, speedy resolution and ensure you enjoy the highest standards of local Downe floristry every time.
Flowers Downe is proud to be your dedicated local florist, trusted by households and businesses in Downe and surrounding areas. Our community reputation is built on reliability, friendliness, and a genuine passion for beautiful blooms. Thank you for choosing us for your floral needs—we look forward to serving you again soon.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
