Flower Delivery Terms & Conditions: Downe & Surrounding Areas

Introduction

These Terms & Conditions (hereinafter referred to as 'Terms') govern the use of the Flowers Downe website and the purchase of flower arrangements and related products through our online platform. By accessing, browsing or ordering from the Flowers Downe website, customers agree to comply with and be bound by these Terms. We recommend that all users read these Terms carefully prior to placing an order. These Terms apply to all customers placing orders for delivery within Downe and the surrounding areas as specified in our delivery policy.

Definitions

In these Terms the following expressions shall have the meanings assigned to them below:

• "We", "Us", "Our" refers to Flowers Downe, operating as an online florist and flower delivery service provider in Downe, UK.
• "Customer", "You" or "Your" refers to any individual, company or other entity that places an order through the Flowers Downe website.
• "Website" refers to the Flowers Downe domain and all associated pages.
• "Order" or "Purchase" means the request submitted by the customer for our goods and delivery services.
• "Agreement" means these Terms and Conditions and any other policy referenced herein.

Order Process

Our online flower ordering system allows customers to browse floral products, select items, and place orders for delivery in Downe and neighbouring areas. The process is as follows:

• Selection: Customers select products and add them to their basket.
• Order Details: Customers provide necessary delivery information, including recipient’s name, delivery address, and preferred delivery date.
• Review & Confirmation: Prior to payment, all order details, including costs and delivery particulars, are displayed for review. Customers must check the accuracy of all information before confirming the order.
• Order Acknowledgement: Upon submission, an order acknowledgement will appear on the website, indicating we have received the order. A separate order confirmation will be sent electronically once payment is processed and the order is accepted.
• Contract Formation: Formation of a binding contract occurs only when the order confirmation is dispatched, confirming our acceptance of your order and that delivery of your product(s) will occur in accordance with these Terms.
• Substitutions: We endeavour to supply products as accurately described. In the unusual event a specific flower type or colour is unavailable, we reserve the right to substitute with a similar product of equal value and aesthetic, ensuring timely and fresh delivery.

Payments

All prices on the Flowers Downe website are stated in Pounds Sterling (GBP) and are inclusive of any applicable sales taxes, unless otherwise stated. Total price, including any applicable delivery charges, will be clearly shown before finalising the order.

Payments are accepted via approved online payment methods as outlined during checkout. Flowers Downe does not store customer payment card information. All payments must be completed and authorised prior to order processing.

If, for any reason, there are issues with payment authorisation, we reserve the right to cancel or delay fulfilment of your order. In such cases, you will be notified as soon as possible and given the opportunity to rectify payment issues.

Cancellations and Amendments

Customer-Initiated Cancellations

If you wish to cancel or amend your order, you must contact us as soon as possible. Due to the perishable and timely nature of flowers, cancellations or amendments may only be made provided the order has not already been prepared or dispatched for delivery. Once an order is in the process of being fulfilled or has left our premises, we are unable to accept cancellations or changes. We recommend contacting us immediately upon realising there is a need for cancellation or amendment.

Our Right to Cancel

We reserve the right to cancel your order if:

• There is insufficient stock or availability of the selected product.
• We are unable to deliver to your specified address (for example, if it falls outside our designated delivery zones).
• Your payment is not authorised or successfully processed.
• Any other reason at our reasonable discretion, in which case you will be notified and a full refund processed.

Refunds

All approved refunds will be processed to the original payment method used at checkout within a reasonable timeframe. Please allow up to 5-7 working days for the refund to clear, depending on your payment provider.

Delivery

Flowers Downe provides delivery of flowers and related products to Downe and select adjoining areas in accordance with our delivery policy. During checkout, customers must specify the correct delivery address and any additional instructions if required.

• Delivery Times: Whilst we strive to deliver all orders on the requested delivery date, specific delivery times cannot always be guaranteed, especially during peak periods or unforeseen circumstances such as inclement weather or transportation issues.
• Recipient Absence: If the recipient is not available at the time of delivery, flowers may be left with a neighbour, in a safe location, or delivery reattempted, depending on the situation and any customer preferences noted during order placement.
• Delivery Issues: If we are unable to deliver due to incorrect or incomplete address information, or restricted access, we will attempt to contact the customer. Responsibility for such issues rests with the customer and may result in additional delivery charges or loss of the right to a refund as per our discretion.
• Ownership and Risk: Goods become the responsibility of the recipient upon delivery to the provided address.

Product Quality and Substitutions

All flowers and products delivered by Flowers Downe are sourced fresh and prepared to order. Due to seasonal and market variations, some flower varieties and colours may not always be available. In such cases, we will substitute an item of equal or greater value, matched as closely as possible to your original selection. We ensure that all substitutions are made with care for style and quality.

Upon receipt, customers and recipients are encouraged to check the quality and presentation of delivered products. If you are not satisfied with the condition of your delivered flowers, please notify us promptly. Concerns raised after more than 48 hours of receipt may limit our ability to resolve the issue.

Returns Policy

Due to the perishable nature of flowers and related products, returns are generally not accepted unless items are damaged, incorrectly delivered, or otherwise defective at the time of delivery. In such cases, you should contact us immediately with details and evidence, such as photographs, so that we can investigate and offer an appropriate remedy, which may include replacement, partial refund, or other solutions at our discretion.

Liability

Flowers Downe will not be liable for any loss or damage arising from:

• Events or circumstances beyond our direct control, including but not limited to, act of God, severe weather, strikes, or other force majeure circumstances impacting delivery schedules.
• Incorrect or incomplete delivery information provided by the customer.
• Flowers being left unattended at delivery locations as per customer instructions, or by agency in the absence of the recipient.
• Allergic reactions or medical conditions caused by direct or indirect contact with our products. Customers are responsible for informing us of any allergy or bespoke requirements at the time of order placement.

Our total liability for any claim, whether in contract, tort (including negligence) or otherwise, arising from your use of our service shall be strictly limited to the value of the order in question. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any liability which cannot be excluded under UK law.

Use of Website and Content

All content, including photographs, logos, descriptions, and trademarks on the Flowers Downe website, remains the intellectual property of Flowers Downe. Customers may access and use the website only for placing orders and personal reference. Any reproduction, distribution, or commercial use is prohibited without explicit written permission.

We reserve the right to make changes to the website, product selection, prices, and these Terms at any time, with or without prior notice, subject to applicable law. Your continued use of the website or services will constitute acceptance of such changes.

Privacy and Data Protection

Your privacy is important to us. All customer data collected during the order process is handled in accordance with our Privacy Policy and applicable UK data protection laws. We use personal information only for the purpose of processing and fulfilling your orders, and to communicate important information related to your purchase.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes or claims relating to the use of our website, orders placed, or products delivered will be subject to the exclusive jurisdiction of the courts of England and Wales.

Customer Service and Contact

For any questions in relation to these Terms & Conditions, your rights as a customer, or if you require assistance regarding a particular order placed for flower delivery in Downe or surrounding areas, please refer to the contact information provided on our website.

Any updates or amendments to these Terms will be published on the Flowers Downe website. Please check the Terms regularly before placing further orders.

Note: These Terms & Conditions apply to all customers in Downe and the surrounding delivery areas, ensuring fair and transparent service for online flower delivery.